Frequently Asked Questions
Find quick answers to common questions about orders, shipping, payments, and returns.
Orders
Browse our catalog, select items, add them to your cart, and proceed to checkout. Create an account or checkout as a guest to complete your purchase securely.
Orders can be modified or cancelled within 2 hours of placement. After processing begins, changes may not be possible. Contact support immediately for urgent requests.
Payments
We accept all major credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and local bank transfers where available.
Yes. We use industry-standard SSL encryption and PCI-DSS compliant payment gateways. We never store your full card details on our servers.
Shipping
Once shipped, you'll receive an email with a tracking number and link. You can also track your order in your account dashboard under "My Orders".
Standard shipping is free on all orders over $50. Express and international shipping rates are calculated at checkout.
Returns & Refunds
We offer a 30-day return window from the date of delivery. Items must be unused, in original packaging, and with tags attached. Visit our Returns Policy page for full details.
Refunds are processed within 3-5 business days after we receive and inspect your return. The time it appears in your account depends on your bank or payment provider.