Returns & Refund Policy
We want you to love your purchase. If you're not completely satisfied, we're here to help.
Eligibility
You may return most new, unopened items within 30 days of delivery for a full refund or exchange. To qualify:
- Item must be unused, in original condition, and with all tags/packaging intact.
- Proof of purchase (order number or receipt) is required.
- Gift cards, downloadable software, and personalized items are final sale.
Return Process
- Request a Return: Log into your account, go to "My Orders", and select "Return Item".
- Pack Securely: Place the item in its original packaging with the return authorization slip (emailed to you).
- Ship it Back: Use the provided prepaid label. Drop off at any authorized shipping location.
- Inspection & Refund: Once received and inspected (2-3 business days), we'll process your refund.
Refund Methods
Refunds are issued to the original payment method used during purchase. Processing times vary:
💳 Credit/Debit Cards: 5-10 business days
🅿️ PayPal: 3-5 business days
🏦 Bank Transfer: 7-14 business days
Exchanges
We offer free exchanges for size, color, or model variations within the 30-day window. If the desired item is out of stock, a full refund will be issued instead.
Items returned without prior authorization may be delayed or refused. Always initiate a return through your account or contact support.
Damaged or Defective Items
If your item arrives damaged or is defective, please contact us within 48 hours of delivery with photos of the damage and packaging. We will arrange a replacement or full refund at no extra cost.
Have questions about a return?